All deliveries are curbside deliveries; drivers are unable to enter your home. Be prepared to help offload the product from the truck. The individual cartons usually weigh about 35 lbs, but some can weigh up to 55 lbs each. You need to consider accessibility to your street or driveway when choosing the residential delivery option, as orders are typically shipped via full-size semi trucks. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to the carrier). Residential delivery fees that have been paid cannot be refunded if this occurs.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify you received all of the items ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items. If no damages are noted on the bill of lading, FloorsFor Less Online.com cannot be held responsible for any damages or shortages that occur. Be sure to visit the following link to read our ordering policies:

PLEASE NOTE: Any refused shipments without the consent of Floors For Less Online.com will be treated as a return, and will be subjected to all associated costs. Even if there is damage on the order, you MUST note the damage and ACCEPT the order. We will file a damage claim with the shipper and replace or refund the damaged items noted.

All requests for return must be made within 15 days of receiving product.

BEFORE YOU INSTALL THIS MATERIAL, PLEASE VERIFY THAT THE PRODUCT YOU HAVE RECEIVED IS FREE OF IRREGULARITIES BY CHECKING THE FOLLOWING:

IS THE PRODUCT IN ACCORDANCE WITH YOUR ORDER AS TO THE SIZE, PROFILE, COLOR, AND QUANTITY?

ARE THERE ANY FINISHING ERRORS SUCH AS SURFACE FINISH, BLOTCHES, ABNORMAL COLOR VARIATION, ETC?

NOTE: SHOULD YOU NOTICE THESE OR ANY OTHER IRREGULARITIES TO THIS PRODUCT AFTER OPENING 1 TO 2 BOXES, DO NOT INSTALL THE MATERIAL. PLEASE CONTACT US RIGHT AWAY. IF YOU CONTINUE TO OPEN MORE THAN TWO BOXES WITHOUT CONTACTING US FIRST, WE CANNOT BE RESPONSIBLE FOR REPLACING THE OPENED BOXES.

ACCEPTANCE: This product is manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.

Shipping Policy:

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

Visually inspect the condition and entirety of the shipment, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. If your bill of lading does not list by quantity (e.g. one (1) shrink wrapped pallet), you will need to examine the pallet and count each item to make sure everything ordered has been received.

Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and are not allowed to enter your home. Once unloaded, it is recommended to store the flooring in the location where it is to be installed. This will serve two purposes: 1) it will allow the flooring to acclimate, and 2) reduce the number of times you will have to move the flooring. Cartons can weigh up to 65 lbs. depending on the product (50 lbs. average).

DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted, it increases the amount of time required to seek resolution. And in such cases, you will be required to file directly with the carrier. See our Damages Policy for more information.

Conditions:Taking into consideration the many variables in shipping, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement shipping for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

RETURN POLICY:

SHIP (PREPAID) items back to Floors for Less Online – we will cover the return shipping to the manufacturer.

A 25% restocking fee applies to all non-stocked product returns, which must be unopened flooring in resalable condition.

Accessories, Overages, Refused Orders, Items Wrongly Shipped:Trims and other accessories such as adhesives, underlayment, moldings and cleaning materials are non-returnable items.

Overages and products purchased over 30 days are non-returnable.

Refused shipments without authorization will be treated as a return and will be subject to a 25% restocking fee along with initial and return shipping costs.

In case you received wrong items, please email us digital pictures of the product label showing the item ID or provide us a clear description of the product received. This way, we can clearly identify the error and correct immediately.

Email us at orders@Floors For Less Online.com to request for return authorization.

Wait for our email notification of your Return Authorization and instructions for return shipping.

Email/ call us with the tracking number of the return shipment. It is VERY important that you provide us with the return tracking number from the carrier; returns can not be processed without the return tracking number.

Allow 10-15 days from the time the returned items were received for processing of refund.

DEFECTIVE CLAIMS POLICY:

If you received a defective item or found defects on products after installation, we will be happy to take care of the issue. Please follow the steps below so that your claim may be processed in a timely manner:

Call us or email us with the following information:

Order number or name on the account

Brief description of the issue

4-6 digital pictures clearly showing the issue

Your contact information (email address/working phone number)

Your preference for either credit or replacement

A Claims Representative will contact you through email within 72 hours to provide you instructions on how to proceed and to assist you with the entire process.

If the digital pictures cannot clearly show the issue, you may be required to send us samples of the defective items.

If pictures and samples are not enough, a third party inspector may be recommended to physically inspect the reported defect. An inspection fee of $150.00 will be charged to the customer and refunded should the inspection report prove that the issue is indeed a manufacturing defect.

Floors For Less Online.com will ship out replacement/issue credit for the materials AT NO COST should the claim be approved.

For UNINSTALLED PRODUCTS :

After opening 2 cartons with defects, PLEASE STOP opening cartons. We will not issue refund/replacement for boxes OPENED after the first 2 cartons.

For INSTALLED PRODUCTS:

Installation of the defective product is acceptance of the order.

A claim will not be processed for items with visual defect prior to installation.

DAMAGED/MISSING ITEMS CLAIM:

What to do when you receive damaged items/shortage:

DO NOT REFUSE deliveries even if there is a visible damage or shortage.

Inspect all items upon arrival and count the number of damaged boxes. Look for scratches, dents, tears, and check if order is complete and identify missing items.

NOTE down all damages and shortage on the Delivery Receipt. If no damages or shortage are noted on the Delivery Receipt, we cannot be held responsible for any damages or shortages that occur. You will then be advised to file your claim directly with the carrier.

Please make sure that you note the damages/shortage and sign two (2) separate copies (customer's and driver's copies)

Before disposing any damaged material, please contact the carrier to allow them the option of picking up the damaged merchandise for inspection. Only the carrier can advise you to dispose damaged materials.

Call us or email us with the following information:

Order number or name on the account

Date package was received

Number of cartons/items that were damaged/lost

Working email address/contact details

We will contact you within 72 hours.